Crisis/Emergencies
Getting Help for a Health Crisis
| crisis_flow_chart_for_families.pdf |
| family_crisis_plan.pdf |
| tip_sheet_for_first_responder.pdf |
RHA Behavioral Health
Address: 129 Skyview Cir, Spruce Pine, NC 28777
Phone: (828) 765-0894
Mobile Crisis number : 1-888-573-1006
Description of Services:
Our goal is to provide you a welcoming place where you can walk in anytime without an appointment and talk with a staff member about your current mental health and/or substance use situation and needs. You will learn about options for treatment, support, and resources. Mobile Crisis services provide intensive, on-site intervention to people of all ages who are experiencing a crisis due to mental health disturbances, developmental disabilities, or addiction. Our team of behavioral health professionals are available 24/7/365 to safely stabilize the person at home, work, school or wherever in the community the crisis occurs.
Same Day Access: RHA will see you, triage, do a clinical assessment, and connect you to appropriate services that day. Hours: Monday – Friday, 8am – 5pm
Walk-In Crisis: RHA will see you and point you toward the appropriate crisis service that day.
Hours: Monday – Friday, 8am – 5pm
Website: https://rhahealthservices.org/mental-health-services/walk-in-open-access-nc/
Address: 129 Skyview Cir, Spruce Pine, NC 28777
Phone: (828) 765-0894
Mobile Crisis number : 1-888-573-1006
Description of Services:
Our goal is to provide you a welcoming place where you can walk in anytime without an appointment and talk with a staff member about your current mental health and/or substance use situation and needs. You will learn about options for treatment, support, and resources. Mobile Crisis services provide intensive, on-site intervention to people of all ages who are experiencing a crisis due to mental health disturbances, developmental disabilities, or addiction. Our team of behavioral health professionals are available 24/7/365 to safely stabilize the person at home, work, school or wherever in the community the crisis occurs.
Same Day Access: RHA will see you, triage, do a clinical assessment, and connect you to appropriate services that day. Hours: Monday – Friday, 8am – 5pm
Walk-In Crisis: RHA will see you and point you toward the appropriate crisis service that day.
Hours: Monday – Friday, 8am – 5pm
Website: https://rhahealthservices.org/mental-health-services/walk-in-open-access-nc/
VAYA Health-Innovations Plus
(formerly Smoky Mountain Center)
Phone: Local: (828) 265-5315
Customer Service: 1-888-757-5726
Watauga Address: 895 State Farm Rd.
Boone, NC 28607
Description of Services:
A public managed care organization that oversees Medicaid, state and local funding and offers a comprehensive health plan for individuals and families in need of mental health, substance use or intellectual /developmental disability services.
What is the Registry of Unmet Needs?
The Registry of Unmet Needs (RUN) is a registry or waiting list for individuals who are in need of NC Innovations Waiver and/or other intellectual and/or developmental disability services and funding. Each Local Management Entity/Managed Care Organization (such as Vaya Health) maintains its own Registry of Unmet Needs. NC Innovations Waiver funding is limited. Vaya maintains the Registry to help identify individuals that could receive NC Innovations Waiver services if additional funding is available. Individuals are guided to other resources while they are waiting for waiver funding.
Why Is it Important to Get on the Registry of Unmet Needs?
The Medicaid Innovations Waiver help Individuals with Intellectual or Developmental Disabilities (I/DD) live a more independent lifestyle. One of the first actions to take when you obtain a diagnosis is to apply for an Innovations Waiver. This cannot be stressed enough: there is a waitlist for the Waiver, which varies by county. Even if you think you may not want or need services for your child, please apply ASAP; you can always reject the Waiver when it is offered. Please note that while Medicaid funds the Waiver, it is not necessary to have Medicaid when you apply for an Innovations Waiver.
How Can I Get More Information or Apply?
For more information on the RUN, please contact the 24/7 Access to Care Line at 1-800-849-6127.
(Our Access to Care staff do answer crisis calls, but they’re also available any time to answer general questions about Vaya/local services, including the RUN process).
Service Area: 21 Counties of Western NC
Eligibility:
Call 1-800-849-6127 to find out how to obtain services and support for mental health, developmental disabilities and substance abuse 24 hours a day, 7 days a week in their community.
Website: http://vayahealth.com/
(formerly Smoky Mountain Center)
Phone: Local: (828) 265-5315
Customer Service: 1-888-757-5726
Watauga Address: 895 State Farm Rd.
Boone, NC 28607
Description of Services:
A public managed care organization that oversees Medicaid, state and local funding and offers a comprehensive health plan for individuals and families in need of mental health, substance use or intellectual /developmental disability services.
What is the Registry of Unmet Needs?
The Registry of Unmet Needs (RUN) is a registry or waiting list for individuals who are in need of NC Innovations Waiver and/or other intellectual and/or developmental disability services and funding. Each Local Management Entity/Managed Care Organization (such as Vaya Health) maintains its own Registry of Unmet Needs. NC Innovations Waiver funding is limited. Vaya maintains the Registry to help identify individuals that could receive NC Innovations Waiver services if additional funding is available. Individuals are guided to other resources while they are waiting for waiver funding.
Why Is it Important to Get on the Registry of Unmet Needs?
The Medicaid Innovations Waiver help Individuals with Intellectual or Developmental Disabilities (I/DD) live a more independent lifestyle. One of the first actions to take when you obtain a diagnosis is to apply for an Innovations Waiver. This cannot be stressed enough: there is a waitlist for the Waiver, which varies by county. Even if you think you may not want or need services for your child, please apply ASAP; you can always reject the Waiver when it is offered. Please note that while Medicaid funds the Waiver, it is not necessary to have Medicaid when you apply for an Innovations Waiver.
How Can I Get More Information or Apply?
For more information on the RUN, please contact the 24/7 Access to Care Line at 1-800-849-6127.
(Our Access to Care staff do answer crisis calls, but they’re also available any time to answer general questions about Vaya/local services, including the RUN process).
Service Area: 21 Counties of Western NC
Eligibility:
Call 1-800-849-6127 to find out how to obtain services and support for mental health, developmental disabilities and substance abuse 24 hours a day, 7 days a week in their community.
Website: http://vayahealth.com/
Shepherd's Staff
Description of Services:
Mitchell County Shepherd's Staff is a 501(c)(3) non-profit North Carolina corporation with the purpose to provide temporary food and heating assistance to Mitchell County residents who are in need. This fulfills our mission of, "No one goes hungry in Mitchell County."
The Shepherd's Staff serves Mitchell County residents. We are located at 6565 S 226 HWY, Spruce Pine, NC (between Spruce Pine & Bakersville, NC).
Hours of Operation:
Monday: 9:00 am - 3:00 pm
Tuesday: 9:00 am - 3:00 pm
Wednesday: Closed
Thursday: 9:00 am - 3:00 pm
Friday: 9:00 am - 1:00 pm
Saturday: Closed
Sunday: Closed
Website: https://www.mcshepherdsstaff.org/
Description of Services:
Mitchell County Shepherd's Staff is a 501(c)(3) non-profit North Carolina corporation with the purpose to provide temporary food and heating assistance to Mitchell County residents who are in need. This fulfills our mission of, "No one goes hungry in Mitchell County."
The Shepherd's Staff serves Mitchell County residents. We are located at 6565 S 226 HWY, Spruce Pine, NC (between Spruce Pine & Bakersville, NC).
Hours of Operation:
Monday: 9:00 am - 3:00 pm
Tuesday: 9:00 am - 3:00 pm
Wednesday: Closed
Thursday: 9:00 am - 3:00 pm
Friday: 9:00 am - 1:00 pm
Saturday: Closed
Sunday: Closed
Website: https://www.mcshepherdsstaff.org/
Neighbors Feeding Neighbors Food Ministry
Phone: (828) 592-4089
Address: 1353 Roan Rd, Spruce Pine, NC 28777
Description of Services:
Our mission at Neighbors Feeding Neighbors Food Ministry is to reach out to those who have food insecurity with love and respect, and serving those in need without judgement.
Website: https://www.facebook.com/nfnfoodministry/
Phone: (828) 592-4089
Address: 1353 Roan Rd, Spruce Pine, NC 28777
Description of Services:
Our mission at Neighbors Feeding Neighbors Food Ministry is to reach out to those who have food insecurity with love and respect, and serving those in need without judgement.
Website: https://www.facebook.com/nfnfoodministry/
MItchell County DSS
Address: 347 Long View Drive in Bakersville, NC 28705.
Description of Services and phone Numbers:
Provides low-income families or individuals the food they need for a nutritionally adequate diet. Benefits are
issued via Electronic Benefit Transfer cards. Users may use the ebtEdge Mobile app to check balances and locate stores that accept benefits.
You can apply for Food and Nutrition Benefits via:
MEDICARE
MEDICAID:
Medicaid provides access to physical and behavioral health care and services to improve health and well-being for North Carolina citizens. Services NC Medicaid manages include but are not limited to:
CHILD SUPPORT
Available to anyone needing help to establish paternity, establish and collect a court order obligation for child support, or collect child support on an existing obligation. The program is not authorized to assist with custody, visitation, or property disagreements.
*For ALL child support questions you may contact Tammy Bryant at (828) 537-1653 or Customer Service at 1-800-992-9457.
Child Support Applications may be obtained by any of the following options:
Provides ongoing financial assistance via vouchers for families in need of child care services from enrolled providers. Eligibility may be limited based on financial and situational criteria.
The Emergency Child Care Subsidy provides assistance for essential workers needing child care services during the COVID-19 crisis. Enrolled providers vary and have agreed with the State of NC to remain open and accepting enrollments from families of essential workers for specific timeframes established for COVID-19.
YOU CAN APPLY FOR BENEFITS
TEMPORARY ASSISTANCE FOR NEEDY FAMILIES (TANF)
TANF provides parents (and some situations where children reside in the care of relatives) with short-term training and other services to help them become employed and moving towards self-sufficiency. Also known as Work First or Cash Assistance Programs.
APPLY FOR BENEFITS
OFFICE HOURS: 8:00 a.m.-5:00 p.m. Monday-Friday
Website: https://www.ncdhhs.gov/divisions/social-services
Address: 347 Long View Drive in Bakersville, NC 28705.
Description of Services and phone Numbers:
Provides low-income families or individuals the food they need for a nutritionally adequate diet. Benefits are
issued via Electronic Benefit Transfer cards. Users may use the ebtEdge Mobile app to check balances and locate stores that accept benefits.
You can apply for Food and Nutrition Benefits via:
- Online at https://epass.nc.gov/CitizenPortal/application.do
- By picking up/dropping off a paper application at the office (drop box located at the front doors available 24 hours)
- By mail to 347 Long View Drive, Bakersville, NC 28705
- By fax at ( 828) 688-4940
- By email at jennifer.garland@mitchellcounty.org
- Get Assistance with Your EBT Card
MEDICARE
MEDICAID:
Medicaid provides access to physical and behavioral health care and services to improve health and well-being for North Carolina citizens. Services NC Medicaid manages include but are not limited to:
- Physical, behavioral health, and substance use services,
- Pharmacy Benefits, and
- Services and supports for people with chronic and long term health care needs.
- Online at https://epass.nc.gov/CitizenPortal/application.do
- By picking up/dropping off a paper application at the office (drop box located at the front doors available 24 hours)
- By mail to 347 Long View Drive, Bakersville, NC 28705
- By fax at ( 828) 688-4940
- By email at linda.hyder@mitchellcounty.org
CHILD SUPPORT
Available to anyone needing help to establish paternity, establish and collect a court order obligation for child support, or collect child support on an existing obligation. The program is not authorized to assist with custody, visitation, or property disagreements.
*For ALL child support questions you may contact Tammy Bryant at (828) 537-1653 or Customer Service at 1-800-992-9457.
Child Support Applications may be obtained by any of the following options:
- By picking up/dropping off a paper application at the office (drop box located at the front doors available 24 hours)
- www.ncdhhs.gov/divisions/social-services/child-support-services
- Call (828) 688-2175 for an application to be mailed to you
- Request an application by emailing Tammy.bryant@mitchellcounty.org
- Information on Managing Child Support Cases During COVID-19
Provides ongoing financial assistance via vouchers for families in need of child care services from enrolled providers. Eligibility may be limited based on financial and situational criteria.
The Emergency Child Care Subsidy provides assistance for essential workers needing child care services during the COVID-19 crisis. Enrolled providers vary and have agreed with the State of NC to remain open and accepting enrollments from families of essential workers for specific timeframes established for COVID-19.
YOU CAN APPLY FOR BENEFITS
- By picking up/dropping off a paper application at the office (drop box located at the front doors available 24 hours)
- By mail to 347 Long View Drive, Bakersville, NC 28705
- By fax at ( 828) 688-4940
TEMPORARY ASSISTANCE FOR NEEDY FAMILIES (TANF)
TANF provides parents (and some situations where children reside in the care of relatives) with short-term training and other services to help them become employed and moving towards self-sufficiency. Also known as Work First or Cash Assistance Programs.
APPLY FOR BENEFITS
OFFICE HOURS: 8:00 a.m.-5:00 p.m. Monday-Friday
Website: https://www.ncdhhs.gov/divisions/social-services
Mitchell County Health Department WIC
Phone: (828) 688-2371
Address: 130 Forest Service Drive, Suite A, Bakersville, NC 28705
Description of Services:
WIC stands for Women, Infants, and Children and is a supplemental food and nutrition program. WIC is funded by the United States Department of Agriculture (USDA).
WIC is for:
WIC provides foods that are good sources of many needed nutrients.
They include:
*For breastfeeding women only
What else does WIC offer?
WIC clients and family members receive more than food.
They get:
Website: http://trhd.dst.nc.us/WIC.asp
Phone: (828) 688-2371
Address: 130 Forest Service Drive, Suite A, Bakersville, NC 28705
Description of Services:
WIC stands for Women, Infants, and Children and is a supplemental food and nutrition program. WIC is funded by the United States Department of Agriculture (USDA).
WIC is for:
- Pregnant Women
- Breastfeeding Women who have had a baby in the last 12 months
- Women who have had a baby in the last 6 months
- Infants and children up to 5 years of age
- Nutritious foods
- Food buying tips and special recipes
- Nutrition education, including special diet information as needed
- Breastfeeding Support @ Toe River http://trhd.dst.nc.us/Breast_Feeding.asp or https://wicbreastfeeding.fns.usda.gov/
- Referrals for health services as needed
WIC provides foods that are good sources of many needed nutrients.
They include:
- Milk
- Cereal
- Fresh fruits
- Fresh veggies
- Eggs
- Infant formula
- Infant cereal
- Cheese
- Peanut butter
- Juice
- Dry beans, peas, lentils
- Whole wheat bread
- Brown rice
- Soft corn or whole wheat tortilla
- Tuna/salmon*
- Infant fruit & vegetables
- Infant meats*
*For breastfeeding women only
What else does WIC offer?
WIC clients and family members receive more than food.
They get:
- Nutrition Education during Pregnancy
- Nutrition Education for Infants and Children
- Breastfeeding Support
- Assessment of Growth and development
- Food buying tips
- Referral for free immunizations for kids
- Special diet information
- Referral to other health services as needed
Website: http://trhd.dst.nc.us/WIC.asp
NEVER2SCARRED Ministry/Hope House
Phone: (828) 467-7243
Contact Person: Jessica Williams
Address: 13755 NC Highway 226, Spruce Pine, NC
Description of Services:
A Christ-Centered Rehab House, a residential drug recovery ministry, for women in our area communities. This ministry serves to meet the needs of women who are ready to have help in recovering from addiction. This is available for women in need of help with addictions and hope for a better tomorrow.
Website: www.never2scarred.com/
Phone: (828) 467-7243
Contact Person: Jessica Williams
Address: 13755 NC Highway 226, Spruce Pine, NC
Description of Services:
A Christ-Centered Rehab House, a residential drug recovery ministry, for women in our area communities. This ministry serves to meet the needs of women who are ready to have help in recovering from addiction. This is available for women in need of help with addictions and hope for a better tomorrow.
Website: www.never2scarred.com/