VAYA Health-Innovations Plus
(formerly Smoky Mountain Center)
Phone: Local: (828) 265-5315
Customer Service: 1-888-757-5726
Access to Services Hotline: 1-800-849-6127
Watauga Address: 895 State Farm Rd.
Boone, NC 28607
Description of Services:
A public managed care organization that oversees Medicaid, state and local funding and offers a comprehensive health plan for individuals and families in need of mental health, substance use or intellectual /developmental disability services.
What is the Registry of Unmet Needs?
The Registry of Unmet Needs is a registry or waiting list, for individuals who are in need of NC Innovations Waiver and/or other intellectual and/or developmental disability services and funding. Each Local Management Entity/Managed Care Organization (such as Vaya Health) maintains its own Registry of unmet needs.
NC Innovations Waiver funding is limited. Vaya maintains the Registry to help identify individuals that could receive NC Innovations Waiver services if additional funding is available. Individuals are guided to other resources while they are waiting for waiver funding.
Why Is it Important to Get on the Registry of Unmet Needs?
The Medicaid Innovations Waiver help individuals with Intellectual or Developmental Disabilities (I/DD) that live a more independent lifestyle. One of the first actions to take when you obtain a diagnosis is to apply for an Innovations Waiver. This cannot be stressed enough: there is a waitlist for the Waiver, which varies by county. Even if you think you may not want or need services for your child, please apply ASAP; you can always reject the Waiver when it is offered. Please note that while Medicaid funds the Waiver, it is not necessary to have Medicaid when you apply for an Innovations Waiver.
How Can I Get More Information or Apply?
For more information on the RUN, please contact the 24/7 Access to Care Line at 1-800-849-6127.
(Our Access to Care staff do answer crisis calls, but they’re also available any time to answer general questions about Vaya/local services, including the RUN process).
Service Area: 21 Counties of Western NC
Call 1-800-849-6127 to find out how to obtain services and support for mental health, developmental disabilities and substance abuse 24 hours a day, 7
days a week in their community.